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Knowledgebase : iboss Home/Pro Series > Troubleshooting
     
No. The iBoss Home and pro do not integrate with any directory servers. However, our iBoss Enterprise does, click here [1] for more information. Links: ------ [1] http://ibosswebfilters.com/ibe_integration_ac.html
To do this please go to myiboss.com > Setup Network Connection > (WAN) Configure Internet Connection / or (LAN) Configure Local Area Network. Click here [https://player.vimeo.com/external/149347548.sd.mp4?s=2b67c56c95efddae89d1f2c68b7fd2ae12ac31ef&profil...
To do this please go to myiboss.com, at the top of the page you will see the "Filtering Status" as well as the "Current Date & Time." Directly below you can select the "Disable" button to turn off the filter. *You have the option of choosing how long the ...
To set a log in password for the iBoss please go to myiboss.com > Edit Preferences > Set or Change Password. *On this page we suggest you check the "Enable Password Recovery" option. This will allow you to have your password sent to your email if you happ...
The iBoss Home and Pro have a Wireless Access Point built-in and operates similar to most home routers. Interference with other devices is a common problem with any wireless system but some steps can be taken to minimize it. * Turn off or disable u...
The iBoss has the ability to configure port forwarding for devices that are having issues connecting to the Internet. This sometimes happens with the Wii. Here are some steps that should help you resolve this issue. 1. Please visit this External Link on ...
The iBoss has the ability to configure port forwarding for devices that are having issues connecting to the Internet. This is common for the Xbox360. Here are some External Links& steps that will help you configure your Xbox360. 1. Set a static IP addres...
Everything seems to needs a network connection now. But not everything needs Internet access. The iBoss Home does not need to have any special configuration for devices that do not need Internet access. By default the iBoss Home assigns addresses out...
The Internet web usage log is a graph of the percentage of web usage per category. The report also shows entire web usage as well as the number of violations listed by category. The log may be cleared by clicking the "Clear Log" button at the bottom of th...
The iBoss Home has a limit of 15 Identified devices. This is due to a physical limitation of memory on the device. Alternatively you may identify the critical devices on your network and use the "Default Filtering Group" to filter all other devices. This...
Yes. To do this go to myiboss.com > View Log Reports > Scroll to the bottom of the screen, Click the "Save to file" button to save it as an HTML file that you may open in a browser later. Click the "Export as CSV" button to export the file to an excel doc...
The wireless function of the iBoss can be disabled by pointing your browser to myiBoss.com (or 192.168.1.1 by default) and navigating to: Home->Setup Network Connection->Configure Wireless Settings and changing 'Wireless Access:' to Disable. Please be a...
The iBoss Home/Pro does not currently support UPnP. From the point of view of controlling Internet access it is difficult to implement in a manageable fashion that is easier than a manual port forward. It is a request we are considering for future release...
The iBoss may also be used as a forensic tool. When you get a block page or are having issues connecting to a service you may log into the iBoss by going to myiboss.com > View Log Reports. Scroll down to the violation log and you will see what was bloc...
To do this please go to myiboss.com > Identify Computers & Users, scroll to the bottom of the page to the "Default Filtering Policy" section. Here you may change the option to "Block all unidentified computers from accessing the Internet." *Only computer...
To change the iBoss login password please go to myiboss.com > Edit Preferences > Set or Change Password, input your old password then provide your new desired password.
To do this go to myiboss.com > Edit Preferences > Edit System Settings, Change the device name in the "Basic Settings" section.
To do this go to myiboss.com > Setup Network Connection > Configure Internet Connection. In this section you have the option of configuring how the iBoss communicates with your ISP (Internet Service Provider). * DHCP - This option is recommended, gener...
To do this please go to myiboss.com > Setup Network Connection > Configure Wireless Settings. *You can choose whether to enable or disable the wireless access. ESSID   You may change the ESSID to one that you prefer. This is the name of your wireless ...
To log into your iBoss please type "myiboss.com" in the URL bar of your Internet browser. If thise URL does not work you may also try the default LAN IP address of the iBoss. Generally this address is 192.168.1.1 [1] unless it has been changed. Links: ...
To do this please go to myiboss.com > Identify Computers & Users, scroll down to the "Identified Computers" section. Here you may click "Remove" on any of the devices in this list.
Note: You will lose all your settings. There are two ways to do this. 1. Go to myiboss.com > Edit Preferences > Edit System Settings, click the "Factory Defaults" button at the bottom of the page. 2. Disconnect the power from the device. Plug the power b...
The iBoss can be managed remotely from an account accessed from the iBoss.com web site. Click here [https://www.iphantom.com/action/enterprisemanagement/login] to login or create an account by clicking "new user". Creating the account and logging in is do...
To do this please go to myiboss.com > View Log Reports > at the top of the page click the "E-mail Reports" underlined in blue. If you would like to have reports sent to you via E-mail, you may enable E-mail Report Log sending and specify an E-mail address...
If there is a newer firmware version available for your device please download and install the latest firmware. To do this please go to myiboss.com > Update Firmware. Please download and install this to the device. *Your device will restart, all settin...
To view the log reports on your iBoss please go to myiboss.com > View Log Reports. On this page you can view the web activity, Violation log and Tamper log. Please see this video [https://player.vimeo.com/external/149345969.sd.mp4?s=63b930d1cb06284d6cc8...
To do this go to myiboss.com > Identify Computers & Users, scroll down to the "Unidentified Computers" section. This section contains a list of computers on the network that have not been identified. To identify one of these computers, click on the com...
You have 2 options when blocking web sites. The first will Block a single web site and the second will Block multiple web sites. To Block multiple web sites you will create a custom category listing all the web sites. This custom category can then be assi...
The iBoss blocks DNS outgoing requests which would block secure sites users are trying to connect to that fall under the iBoss filtering policies. If you are experiencing iBoss not filtering secure sites, try to flush the DNS cache by re-booting the com...
If you are having issues sending and receiving emails please review and check your settings before troubleshooting with the iBoss. The iBoss may also be used as a forensic tool. When you get a block page or are having issues connecting to a service you ma...
Generally our iBoss products are provided with a pre-loaded activation key. If you just received your device and the filtering status says "Must Activate" please click the "Activate" button to activate the device. Please click here [1] [2]for a video on...
Please Enable the following feature for TiVo. myiboss.com > Internet Controls > Block Specific Website Categories, scroll down to the "Allow Legacy HTTP 1.0 Requests". Click "Enable" then save.
Once your iBoss has been configured and Activated you may then begin to Identify computers on your network. The easiest way to identify computers & devices on your network is to do this from the device itself. 1. Open an Internet browser on the device y...
The iBoss will block an https site based on the domain name (ie playboy.com) the same as an http site with the addition of a certificate validation check. When initially configuring the filters there can be caching internal to your web browser or the oper...
In this case your browser may be caching the block page you are receiving. Once logged in as a different user you may want to try visiting the site in a different browser. The general behavior of a browser is to cache a successful load of a page, so if yo...
This problem can be easily solved by setting the User Session Timeout to "0." To do this please go to myiboss.com > Identify Computers & Users, click the "Users" tab, scroll to the bottom and click "Advanced User Settings." Scroll to the bottom of this pa...
The iBoss can only filter traffic directed through it therefore it cannot filter a computer using a VPN to an outside network. Some VPN's need certain ports opened up. Once you have found out which ports need to be forwarded for the VPN please go to myi...
If you forgot your password you have two options. 1. If you have Password Recovery enabled you may have your password emailed to you. On the login page of the iBoss there is an option directly below the password field that says "click here" to have your ...
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